Hello πŸ‘‹πŸΌ , I'm Utsavkumar Patel

Sr. Technical Support Specialist πŸ’» & Web Designer < / > 🎨

View My Work      Download Resume

About Me ❯❯❯❯

My Profile

I am a results-oriented Senior Technical Support Specialist with practical experience across multiple domains of emerging web technologies. Possessing strong proficiency in ReactJS, e-commerce platforms, and modern web development practices, I demonstrate the ability to operate efficiently in high-pressure environments, prioritize tasks effectively, and consistently meet critical deadlines.


My technical expertise encompasses a diverse technology stack, including ReactJS, Bootstrap, Material UI, C#, Java, Python, and PHP. I also bring extensive hands-on experience with leading content management systems such as Shopify, Square, Squarespace, WordPress, and WIX, contributing to the successful digital presence of numerous businesses.


Currently employed as a Technical Support Specialist at Silverblaze Solutions,
I have resolved over 35% of the total support tickets, achieving the highest issue resolution rate on the team. I maintain a strong commitment to continuous learning and stay current with evolving industry trends to deliver innovative and reliable technical solutions.

My Skills ✎ᝰ

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Programming Languages, Libraries & Frameworks

React, Python, React Native, JAVA, Node.js, Bootstrap, Material UI, ES6, jQuery, CSS3, HTML5, JavaScript, PHP

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E-Commerce CMS

Shopify, Squarespace, Square, Weebly, Bookmark, WIX, WordPress

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Databases

Google Firebase, MySQL, SQL Server, PhyMyAdmin

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Tools & Technologies

Postman, JIRA, Confluence, HubSpot, Freshdesk, Zoom, Teams, Git, Github, GitLab

Work Experience β€·πŸ’ΌΛŽΛŠΛ—

March 2023 - Present

Sr. Technical Support Specialist

Silverblaze Solutions

  • Achieved the highest team resolution rate by closing over 35% of total support tickets last year, showcasing strong analytical and problem-solving skills
  • Authoring and maintaining comprehensive Confluence documentation, enhancing internal knowledge sharing and reducing issue resolution times
  • Leveraging advanced technical tools such as VPNs, Java, Jira, TeamSupport, Postman, Test Servlet, and Microsoft Teams to diagnose and resolve complex issues
  • Collaborating cross-functionally with R&D, Product Owners, Project Managers, and other teams to expedite escalations and improve communication efficiency
July 2022 - March 2023

E-Commerce Coordinator

Mosaic Sales Solutions

  • Designed and developed e-commerce websites for small businesses across Canada using platforms such as Shopify, WordPress, Square, Squarespace, and Weebly
  • Provided end-to-end support, including inventory management, shipping setup, marketing plugin integration, and administrative assistance for website launches
  • Optimized online stores for search engines by editing metadata, configuring SEO preferences, and incorporating relevant keywords to enhance visibility
  • Supported clients in creating marketing assets such as promotional campaigns, discount codes, email marketing content, pop-ups, and running ad campaigns on Facebook, Instagram, and Google
March 2022 - May 2022

Web Developer

Adaptia Design

  • Managed daily operations of the WordPress and Shopify engineering team while overseeing website upgrades, maintenance, and enhancements to improve user experience and increase online sales by up to 65%
  • Developed marketing-focused landing pages using Klaviyo, Instapage, and Canva, and created design assets including prototypes, mock-ups, and wireframes using Figma
March 2021 - June 2021

UX/UI Designer Intern

Communitech

  • Assisted more than 15 small businesses in the digital transformation team by building an e-commerce digital platform to sell products online
  • Developed UI mock-ups and prototypes that clearly illustrate how sites function and look like
  • Designed Website layouts and architecture to maximize SEO by 95%

Education πŸ§‘πŸ»β€πŸ«πŸ’‘

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Computer Systems Technician: Software Support (558)(Co-Op)

Mohawk College - Hamilton, Ontario

Jan 2020 - Dec 2021

● Graduated with an Overall 81.4 GPA

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Bachelors Degree in Computer Engineering
(WES Evaluation Report)

Gujarat Technological University - Gujarat, India

2014 - 2018

● Graduated with distinction [7.37 CGPA]

Portfolio - My Recent Works πŸ‘¨πŸ»β€πŸ’»

The Land Planners

Developed a comprehensive website for an urban planning firm using Shopify, focusing on user experience and responsive design.

           Shopify CMS

Heal'n Sole

Created an aesthetic website for the client using Weebly CMS.

            Weebly CMS

Random Photo Adventure

Created a professional photography website for the client using Square CMS with optimized layouts and responsive design.

            Square CMS
Rolling Dice App

Rolling Dice Web App

Created responsive rolling dice application using ReactJS, JSX, components, props, and component state best practices.

             ReactJS
Photography from The Soul

Photography from the Soul

Built a professional photography website using the Squarespace platform with custom branding and portfolio galleries.

        Squarespace CMS
Blue Coast Bitters

Blue Coast Bitters

Developed a Shopify-based e-commerce platform from the ground up for a client, leveraging creative design concepts to enhance user experience and brand presentation.

             Shopify CMS

Kraft Island Cakes

Developed a comprehensive website for a client's cake business using Square, focusing on user experience and responsive design.

           Square CMS
CASI

CASI 2022 Landing Page

As per Client requirement, built the CASI 2022 Landing page using the Klaviyo tool for the design for Health Australia.

             Klaviyo
SLA

Sandy and Leslie's Apartment

Completed college assignment project with the help of Multimedia, Image Maps, WAI (Web Accessibility Initiative), along with HTML5 & CSS3 best practices

             Klaviyo

Client Reviews πŸ”πŸŒŸ & Recommendations πŸ‘€πŸ“

Abdullah Q

Owner, H&A Diamond Jewelry

⭐⭐⭐⭐⭐

"Utsavkumar Patel was very helpful and helped me from beginning to end with building an online store and site from scratch through DMS ShopHERE Program. I would definately recommend him for anyone to build a website"

Shehryar Khan

Sr. Urban Planner & Owner, The Land Planners

⭐⭐⭐⭐⭐

"I had pleasure of working with Utsavkumar Patel. He is very knowledgeable in creating website. He was also diligent in follow-ups and sharing access to other available resources through Digital Main Street."

Greg Photography

Owner, Random Photo Adventure

⭐⭐⭐⭐⭐

"Working with Utsavkumar Patel on our Square CMS photography website was fantastic. He understood our vision perfectly and created a beautiful, functional site that showcases our work professionally."

Krishna Murali

Former Manager, Mosaic

⭐⭐⭐⭐⭐

"Utsavkumar Patel is an integral, hardworking & compassionate team member, that we're lucky to have! Utsav completed 31 Peer Reviews (1/day) for his team members and was awarded Engager of the Month for December 2022. This accomplishment has never been done before in the history of the ShopHERE Program powered by Google. I'd highly recommend Utsav for his determination to achieve his goals and continuously support the team's KPIs."

Abdulkaiyum Shaikh

Sr. Support Engineer & Owner, Pixel3D

⭐⭐⭐⭐⭐

"One of my former students introduced me to Utsavkumar last year, and since then, I am very positive about his hard-working attitude towards his work and study. His recent co-op work term at Communitech with excellent outcomes made me see him as a potential software engineer. I would be more than happy to onboard him soon with Pixel3D, and I wish you the best of luck in your upcoming opportunities."

Nigel Fernandez

Former Support Specialist, Silverblaze Solutions

⭐⭐⭐⭐⭐

"I've had the pleasure of working with Utsavkumar Patel, and I can confidently say he is a dedicated and highly skilled professional. As a Technical Support Specialist at Harris Computers, he demonstrates a deep understanding of IT systems, troubleshooting best practices. Beyond his expertise in technical support, Utsav is an emerging front-end web developer with a strong passion for continuous learning and innovation. His ability to balance multiple responsibilities, from resolving complex IT issues to expanding his skills in web development and cybersecurity, is truly impressive."

Get In Touch πŸ“²

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Location

Hamilton, ON, L8R 3K2